Friday, June 6, 2008

Joseph Jaffe, Delta Airlines and a call to action

Joseph Jaffe, writer of the blog Jaffe Juice shares with his readers his hellish trip aboard a recent Delta flight to Sao Paulo. But the post is about so much more than just bad service. The post is a call to action, an attempt to create a bigger voice so that Delta might hear it.

That’s the value Jaffe brings to his readers, he offers them the opportunity to live his experiments. His latest call to action is to create a petition of sorts, or an outline of bad experiences on Delta. I was more than happy to join in and I encourage you to do so as well. Just visit Jaffe Juice and add your story to the comments.

And if you’re curious, this is my story.…Coming home from Las Vegas (to Boston) and knowing that no meal would be served I pick up a salad from a vending cart near the gate. Unfortunately I neglect to pick up utensils. Once on the flight a flight attendant with a cart of sandwiches for purchase comes along. I ask for some utensils and am told "I'm sorry, utensils are reserved for those purchasing food." After apologizing for my neglect and pointing out the idiocy of this policy I'm still told no. Thankfully, the person sitting next to me (obviously amused by the interchange) purchases a sandwich, asks for utensils and hands them over to me. But I, with my plastic fork in hand, haven't flown Delta since. I'm not a frequent flyer by any means, but I do fly often enough that Delta certainly could have recouped their lost profits on that plastic fork denied me.

1 comment:

David said...

I agree that Delta is TERRIBLE, but reading Joseph Jaffe's post made me cringe a bit. He cleary thinks he is some kind of blogging bigshot, and deserves special service... needs to get over himself a bit.